Everything you need to know about our pricing and add-ons.
💳 How does M-Pesa payment work?
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Clients pay online via M-Pesa. You receive money instantly on your phone. No additional integration required — it's built into the platform.
📱 What is a Sender ID and why do I need it?
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A Sender ID displays your business name on your customer's phone when they receive an SMS. This builds trust, increases open rates, and ensures your customers know exactly who is messaging them. It's a one-time cost and the name is reserved exclusively for your business.
📨 What happens to unused SMS?
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Unused SMS from your monthly plan or additional packs roll over to the next month. You never lose your purchased SMS.
🛎️ What does the Concierge Service include?
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Our team handles the complete setup of your platform: configuring your website, setting up services, staff accounts, and M-Pesa integration. We also train your staff and provide go-live support. Passwords must be changed after setup for security.
📋 What documents are needed for Sender ID approval?
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You need: (1) Certificate of Incorporation or Business Registration, (2) KRA PIN Certificate, and (3) an official authorization letter allowing Flow Africa to send messages on your behalf. We handle the entire approval process with the mobile operators.
⏱️ How long does Sender ID approval take?
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Approval typically takes 3-5 business days, depending on the mobile operator (Safaricom, Airtel, or Telkom). We follow up with the operators to expedite the process.
📊 Can I upgrade my plan later?
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Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately and are prorated. No penalties, no lock-in contracts.
🔒 Is there a long-term commitment?
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No. You can cancel anytime. No hidden fees, no lock-in contracts. We believe in earning your business every month.
